We collect only the information necessary to provide our services.
Information collected may include your name, phone number, email address, delivery address, device information, and location (where permitted).
Payment transactions are securely processed by authorised third-party payment providers.
We use your information to process orders, improve our services, communicate with you, and prevent fraud.
Your personal information is shared only with restaurants, delivery partners, payment providers, and service providers where necessary to fulfil your order.
UNZO may display advertisements through third-party advertising services such as Google AdMob. These services may collect certain device information, advertising identifiers, IP address, approximate location, and app usage information to provide, personalise, measure, and improve advertisements, subject to applicable laws and user settings.
Third-party advertising providers may process information according to their own privacy policies and terms.
UNZO uses Firebase Cloud Messaging (FCM) to send push notifications, including order updates, delivery updates, promotional messages, and other service-related notifications.
Firebase may process certain device and technical information necessary to deliver these notifications. Such information is processed in accordance with Google's applicable privacy policies and terms.
We do not sell your personal information to third parties.
We implement reasonable security measures to protect your personal information and data.
Users may request deletion of their account in accordance with applicable laws.
Certain information may be retained where required for legal, regulatory, or security purposes.
Orders can be cancelled before the restaurant starts preparing the food, subject to restaurant acceptance.
Once food preparation has started, the order cannot be cancelled and no refund will be provided.
If the restaurant is unable to accept or fulfil your order, you will receive a full refund.
If your payment is successful but the order is not placed due to a technical issue, the full amount will be refunded.
Duplicate or accidental payments will be refunded after verification.
Refund requests for missing, incorrect, damaged, or spoiled items will be reviewed individually. Supporting photos or other evidence may be requested.
Approved refunds will be processed to the original payment method. The time taken for the refund to reflect may vary depending on the payment provider and bank.
Promotional discounts, coupons, and delivery fees may not be refundable unless required by applicable law.
UNZO reserves the right to decline refund requests that are found to be fraudulent, abusive, or inconsistent with this policy.
Users may request permanent deletion of their account through the app or by contacting customer support.
Upon verification, personal account information will be deleted or anonymised where legally permissible.
Certain transaction records may be retained to comply with legal, regulatory, or security obligations.
If you have any questions, concerns, feedback, or require assistance regarding our services, please feel free to contact us.
Customer Support Number: +91 9243211815
Email Address: unzocustomersupport@gmail.com
Our support team will make reasonable efforts to respond to all enquiries as quickly as possible during our business hours.