📝 Terms and Conditions

Welcome to UNZO! These Terms & Conditions ("Terms") govern your access to and use of the UNZO mobile application, website, platform and related food ordering and delivery services ("Service").

By downloading, accessing, registering on, or using UNZO, you acknowledge that you have read, understood and agreed to these Terms. If you do not agree with these Terms, please do not use the Service.

1. Acceptance of Terms

By creating an account or placing an order through UNZO, you agree to be legally bound by these Terms & Conditions, our Privacy Policy, Refund/Cancellation Policy and any other policies displayed within the application.

UNZO may update or modify these Terms from time to time. Continued use of the Service after such changes will constitute acceptance of the updated Terms.

2. About UNZO

UNZO is a food ordering and delivery platform that enables customers to:

UNZO may operate as a technology platform connecting customers with participating restaurants/stores and delivery partners. The actual preparation of food is generally performed by the respective restaurant/store.

3. Customer Account

Customers may be required to provide accurate information including:

You are responsible for ensuring that the information provided to UNZO is accurate, complete and up to date. You are responsible for maintaining the confidentiality of your account and for activities performed through your account.

UNZO reserves the right to suspend or terminate accounts where false, misleading, fraudulent or abusive information or activity is identified.

4. Business / Store Registration

Restaurants, food businesses, stores and other business partners ("Store Partners") may register on UNZO to offer their products and services.

UNZO may request and verify business information and supporting documents, including, where applicable:

Store Partners are responsible for providing accurate, current and legally valid information.

UNZO may reject, suspend or remove a Store Partner if the information or documentation provided is inaccurate, incomplete, misleading, expired or unverifiable.

5. Multiple Stores

A Store Partner may operate or register multiple stores/outlets on UNZO, subject to UNZO's approval and verification requirements.

Each outlet may be required to maintain accurate information regarding its:

UNZO may independently review, suspend or remove individual outlets where required.

6. Store Content and Promotional Banners

Store Partners may provide UNZO with photographs, logos, menu information, food images, descriptions, promotional content, banners and other materials ("Store Content").

Store Partners confirm that they have the necessary rights and permissions to provide such content to UNZO.

By submitting Store Content, the Store Partner grants UNZO a non-exclusive, royalty-free permission to use, reproduce, display, resize, format, edit and distribute such content for the purpose of operating, promoting and marketing the store and UNZO's services.

UNZO may create or display promotional banners, offers and marketing materials using information supplied by Store Partners or generated through the platform.

7. Content Ownership & Responsibility

UNZO's application, software, platform design, branding, logos, trademarks, graphics, interface, original text, technology and other proprietary materials are owned by or licensed to UNZO and may not be copied, reproduced, modified, distributed or commercially exploited without prior written permission.

Store Partners retain ownership of content they independently provide, subject to the rights granted to UNZO under these Terms.

Store Partners are solely responsible for ensuring that their menu information, food images, descriptions, prices, claims, licences and other submitted content are accurate and lawful.

UNZO is not responsible for copyright, trademark or other intellectual property claims arising from content submitted by a Store Partner where such content was supplied by that Store Partner.

8. Food Information and Store Responsibility

The respective Store Partner is responsible for:

UNZO may facilitate communication and ordering but does not independently prepare food sold by Store Partners unless expressly stated otherwise.

9. Orders and Acceptance

Placing an order through UNZO constitutes a request to purchase the selected products.

An order is considered accepted when the applicable Store Partner accepts or begins processing the order through the UNZO platform.

UNZO or the Store Partner may cancel an order in circumstances including, but not limited to:

Where an order is cancelled by UNZO or the Store Partner before fulfilment, any applicable refund will be handled according to the applicable refund policy.

10. Prices, Discounts and Coupons

Prices displayed on UNZO may be provided or updated by Store Partners.

UNZO may provide promotional discounts, coupons, cashback, special offers or other promotional benefits from time to time.

Coupons and promotional offers may:

Unless specifically stated otherwise, promotional offers cannot be combined with other offers.

UNZO reserves the right to modify, suspend or withdraw promotional offers in case of misuse, technical errors, suspected fraud or other legitimate reasons.

11. Cancellation and No-Refund Policy for Prepared Food

Because food products are perishable and may be prepared specifically for an individual order, customers generally cannot cancel an order or request a refund once the Store Partner has started preparing the food.

If a customer cancels an order after food preparation has started, the order may be treated as non-refundable because the food may no longer be suitable for resale.

Similarly, failure of a customer to receive an order due to an incorrect address, inability to receive the order, refusal to accept the order, or other circumstances attributable to the customer may result in the order being non-refundable.

However, this policy does not exclude any refund, replacement or remedy that may be required under applicable law or in cases such as:

Any eligible refund will be determined based on the circumstances of the case and applicable law.

12. Refund Processing

Where UNZO determines that a refund is applicable, the refund may be processed through the original payment method or another permitted method.

Refund processing times may depend on the payment gateway, bank, card issuer or other payment service provider.

UNZO is not responsible for delays caused solely by banks, payment gateways or other third-party payment providers.

13. Delivery and Order Tracking

UNZO may provide order status and delivery tracking features where available.

Estimated delivery times are indicative and may be affected by:

UNZO does not guarantee that every order will be delivered within a particular estimated time.

14. Reviews and Ratings

Customers may be permitted to submit ratings, reviews, photographs or feedback regarding stores and orders. Reviews must be genuine and based on the customer's actual experience.

Users must not submit:

UNZO reserves the right to remove or restrict reviews that violate these Terms or applicable policies.

UNZO does not guarantee that all reviews will be positive or negative and may use moderation systems to maintain the integrity of the review system.

15. User Conduct

You agree not to:

UNZO may take appropriate action against accounts involved in such activities.

16. Account Suspension and Termination

UNZO may suspend, restrict or terminate a customer's or Store Partner's account where we reasonably believe that the user or Store Partner:

UNZO may also discontinue or modify any part of the Service at any time where reasonably necessary.

17. Account Deletion

Users may request deletion of their UNZO account through the available account deletion mechanism in the application or by contacting UNZO through the designated support channel.

Certain information may be retained where required or permitted by applicable law, for legitimate business purposes, fraud prevention, dispute resolution, accounting, tax, legal or regulatory requirements.

18. Third-Party Services

UNZO may use third-party service providers, including payment gateways, mapping services, analytics providers, cloud services, communication providers and delivery-related services.

Use of such services may be subject to the respective third party's terms and policies.

UNZO is not responsible for independent failures or interruptions of third-party services beyond UNZO's reasonable control.

19. Limitation of Liability

To the maximum extent permitted by applicable law, UNZO shall not be liable for indirect, incidental, special, consequential or punitive losses arising from the use of the Service.

UNZO shall not be responsible for circumstances outside its reasonable control, including but not limited to:

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot lawfully be excluded or limited under applicable law.

20. Service Availability

UNZO aims to provide a reliable and uninterrupted service but does not guarantee that the application or all features will always be available.

The Service may occasionally be unavailable due to maintenance, technical issues, upgrades, security incidents or circumstances beyond UNZO's control.

21. Intellectual Property

All UNZO trademarks, logos, application interfaces, software, graphics, content and technology remain the property of UNZO or its respective licensors.

No user or Store Partner receives ownership rights in UNZO's intellectual property merely by using the Service.

22. Privacy and Personal Information

UNZO may collect and process information necessary to provide its services, including account information, contact details, delivery information, location information where permitted, order information, device information and other information described in UNZO's Privacy Policy.

UNZO will process personal information in accordance with its Privacy Policy and applicable data protection laws.

Users should review the UNZO Privacy Policy before using the Service.

23. Changes to the Service

UNZO may add, modify, suspend or discontinue features, services, stores, promotional programmes or other parts of the platform from time to time.

Where appropriate, material changes may be communicated through the application or other reasonable means.

24. Governing Law and Jurisdiction

These Terms shall be governed by the laws applicable in India.

Subject to applicable consumer protection laws and other mandatory legal provisions, disputes arising in connection with these Terms or the Service shall be subject to the jurisdiction of the competent courts having jurisdiction over the applicable UNZO business location.

25. Contact and Support

For questions, complaints, refunds, account-related requests or other concerns, users may contact UNZO through the customer support details provided in the application.

UNZO
Support Email: unzocustomersupport@gmail.com

26. Acceptance

By clicking "I Agree", creating an account, accessing the application or placing an order, you confirm that you have read, understood and agreed to these Terms & Conditions.

If you do not agree to these Terms, you must not use UNZO or place orders through the platform.

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